1. Information We Collect
Information you give us directly
- Site orders: your email address, shipping address (name, address lines, city, state/region, postal code, country), and order details. Payment card details are entered directly into our payment processor and are not stored by us.
- App account: email address, password (stored hashed), and name.
- Pet profile: your pet's name, species, and date of birth or adoption, plus a photo you take or choose during onboarding.
- Diary content: notes you write, and any media you explicitly import into the App from your camera or photo library.
- Support requests: anything you send us at hello@tuckr.pet or through a support form.
Information collected automatically
- On-device photo scan: to build your pet's Diary, the App scans your photo library on your device. Only scan progress counts (how many days/photos were found) are sent to our servers — the photos themselves stay on your device unless you choose to import specific ones into the Diary.
- Camera device records: when you pair a Tuckr camera, we store a device record (device identifier, pairing and connection status) so the App can find and manage your camera. Footage transferred from the camera stays in the App on your device.
- Site cookies & similar technologies: see Section 5.
- Standard technical data: IP address, device/browser type, and similar diagnostic information collected automatically when you use the Site or App, for security and reliability purposes.
Information from third parties
Our payment processors (Stripe, Shopify) confirm order and payment status to us. Advertising partners (see Section 5) may confirm whether an ad led to a purchase.
2. App Permissions, Explained
The App requests exactly four device permissions, each used for one clear purpose. It does not request microphone or Bluetooth access.
| Permission | What it's for |
|---|---|
| Camera | Take a photo of your pet during onboarding. |
| Photo Library (read) | Scan your photo library on your device to build the Diary. Nothing leaves your device during the scan itself. |
| Photo Library (add) | Save memory films the App creates back to your photo library, if you choose to. |
| Local Network | Discover and connect to your paired Tuckr camera over Wi‑Fi. |
3. What We Don't Do
In the current version of the App, we do not upload or store your pet's photos or videos on our servers. Diary building and memory-film creation happen on your device. Footage you import from your Tuckr camera stays in the App and on your device unless a future, clearly-labeled feature asks for your separate consent to send it to our servers.
4. How We Use Information
- Create and maintain your account, and provide the Diary, memory films, and camera-pairing features;
- Process and ship your Kit order, and handle payments;
- Send transactional emails (order confirmation, shipping updates, account notices) and, if you opt in, marketing emails;
- Provide customer support;
- Measure and improve our marketing and the Site (see Section 5);
- Detect, prevent, and investigate fraud, abuse, or security issues; and
- Comply with legal obligations, such as tax and accounting record-keeping.
7. Data Retention
We keep your account and pet profile data for as long as your account is active. If you delete your account, we schedule your data for deletion and it is purged from our production systems within 30 days (you can cancel the deletion by signing back in before that window closes). Order and payment records are kept as long as required for tax, accounting, and legal purposes. Marketing and analytics data is retained according to each provider's standard retention settings.
8. Your Rights & Choices
In the App
Go to Profile to edit your account and pet details, export a copy of your data as a JSON file (Profile → Export my data), or delete your account and data (Profile → Delete my account).
No longer have the App?
Email hello@tuckr.pet from the address on your account to request export or deletion of your data — you don't need the App installed to do this.
Marketing emails
Every marketing email includes an unsubscribe link. You'll still receive essential transactional emails (like order or account notices) while your account or order is active.
California & other U.S. state residents
Depending on where you live, you may have the right to know what personal information we hold about you, request its deletion or correction, and opt out of any "sale" or "sharing" of personal information (see Section 6). To exercise these rights, email hello@tuckr.pet with the subject "Privacy Request" — we will verify your identity before acting on the request.
Other regions
Depending on applicable law, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. Contact us at hello@tuckr.pet to exercise these rights, or to lodge a complaint with your local data protection authority.
9. Children's Privacy
The Services require you to be at least 18 years old and are not directed at children. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it. If you believe a child has provided us with personal information, contact hello@tuckr.pet.
10. Data Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls on our systems. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.
11. International Data Transfers
AIFoundri Pte. Ltd. is based in Singapore. Our service providers may process your information in Singapore, the United States, and other countries where they operate. Where required by law, we take steps to ensure appropriate safeguards are in place for these transfers.
12. Third-Party Services & Links
The Site and App may link to or integrate with third-party services (such as the App Store, Google Play, or our payment processors). Their own privacy policies govern how they handle your information — we encourage you to review them. We are not responsible for the practices of services we don't control.
13. Changes to This Policy
We may update this Policy from time to time. If we make a material change, we'll update the "Last updated" date above and, where appropriate, notify you in the App or by email.
14. Contact Us
Questions about this Policy, or want to exercise a privacy right? Email hello@tuckr.pet or see our Contact page.
AIFoundri Pte. Ltd. (doing business as The Daily Tuckr)
1 North Bridge Road, #18-06 High Street Centre
Singapore 179094