1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to create an account, order a Kit, or use the App. By using the Services, you confirm you meet these requirements. The Services are not directed at, and we do not knowingly permit use by, anyone under 18.
You may not use the Services if you are located in, or a resident of, a country subject to a trade embargo administered by the government of Singapore, the United States, or the European Union, or if you are on any restricted-party list.
2. Your Account
Some parts of the Services require an App account (email, password, and basic profile information). You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Tell us immediately at hello@tuckr.pet if you suspect unauthorized use of your account.
You agree to provide accurate information and to keep it up to date. We may suspend or terminate accounts that contain false, misleading, or fraudulent information.
3. Orders, Payment & Shipping
The Site lets you order the Tuckr Kit. Current pricing, what's included, and shipping estimates are shown on the Site at checkout. Placing an order is an offer to buy, which we accept when we confirm your order by email; we may decline or limit any order, including to prevent fraud or abuse, or if a listed price or availability was posted in error.
Payments are processed by our payment partners (currently Stripe and/or Shopify Payments). We never receive or store your full card number — see our Privacy Policy for details. You authorize us and our payment processors to charge your chosen payment method for your order, including any applicable taxes and shipping fees.
Kits ship to the address you provide at checkout. You are responsible for entering a correct shipping address and for any customs, duties, or import taxes charged by your country. Risk of loss and title to a Kit pass to you once it is handed to the shipping carrier.
The Kit is offered as part of a limited early-access run. We will do our best to meet the shipping window shown on the Site, but timelines are estimates and may change; we'll email you if your order is significantly delayed.
4. Returns, Cancellations & Warranty
You may cancel your order for a full refund at any time before it ships, by emailing hello@tuckr.pet. Once a Kit has shipped, refund and return eligibility is as stated in the return policy shown on the Site at checkout, and does not limit any statutory right of withdrawal or return you may have under the law of your country of residence.
We warrant that the Kit's hardware will be free from material manufacturing defects for the period stated in the product documentation that ships with your Kit, under normal use. This warranty does not cover damage from misuse, unauthorized modification, normal wear, or exposure beyond the device's stated limits. To make a warranty claim, contact hello@tuckr.pet with your order details.
5. License to Use the App
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, solely for your own personal, non-commercial use, and only in the manner permitted by these Terms and by the terms of the app store you downloaded it from.
All rights not expressly granted to you are reserved by us and our licensors. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the App, except to the extent applicable law expressly permits despite this restriction.
6. Paid Plans & In-App Purchases
The App may offer optional paid plans (for example, additional storage or cloud-generated recaps). Where a paid plan is offered, its title, duration, and price are shown before you purchase, in accordance with the App Store's or Google Play's requirements. Paid plans purchased through the App are billed through Apple's or Google's in-app billing systems, as applicable.
Unless stated otherwise at the time of purchase, subscriptions renew automatically for the same term and price unless you cancel at least 24 hours before the end of the current period. You can view, manage, and cancel a subscription at any time in your Apple ID or Google Play account settings — we do not have the ability to cancel it for you. Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own policies, not by us.
Some plan features described in this section may not be enabled in every build or region of the App; features that are not available in your build are simply not shown.
7. The Camera, Pairing & Recording Responsibly
The Kit's camera pairs to the App over your local Wi-Fi network to transfer clips and enable live viewing. You are responsible for keeping the device charged, cared for, and used as described in the product documentation.
Because the camera is worn by your pet and may capture people, homes, or property other than your own, you are solely responsible for using it lawfully — including complying with any recording-consent, wiretapping, surveillance, or privacy laws that apply where you use it. Do not use the Kit to intentionally record people without a lawful basis to do so, or in places where they have a reasonable expectation of privacy (such as inside someone else's home, a restroom, or a changing area). We provide the Kit for personal pet-monitoring use, not for surveilling other people.
8. Your Content
"Your Content" means the photos, video clips, pet profile details, notes, and other material you add to the App. You keep all ownership rights in Your Content. In the current version of the App, Diary entries and memory films are built on your device — we do not upload or store your photos or videos on our servers.
If a future version or feature sends any of Your Content to our servers for processing (for example, a cloud-generated recap you explicitly request), you grant us a limited, worldwide, non-exclusive license to host, process, and display that content back to you solely to provide that feature. We will not use Your Content to train third-party AI models, and we will not sell it, without your separate, clear consent.
You represent that you have the right to capture and share Your Content, and that it doesn't infringe anyone else's rights or violate the law.
9. Acceptable Use
When using the Services, you agree not to:
- Use the Kit or App to surveil, harass, stalk, or record people without a lawful basis;
- Upload or share content that is illegal, infringing, defamatory, or violates another person's privacy or rights;
- Attempt to gain unauthorized access to our systems, other users' accounts, or the App's paid features;
- Reverse-engineer, decompile, or tamper with the App, the Kit's firmware, or our servers;
- Scrape, spam, or interfere with the normal operation of the Services; or
- Use the Services in a way that violates any applicable law or regulation.
10. Data Export & Deletion
You can export a copy of your account data from Profile → Export my data in the App, and delete your account from Profile → Delete my account (this asks for your password, then schedules your data for deletion). If you no longer have the App installed, you can request export or deletion by emailing hello@tuckr.pet from the email address on your account. See our Privacy Policy for full detail on timelines and what's deleted.
11. Our Intellectual Property
The Site, the App, the Kit's design and firmware, and the Tuckr name and logo are owned by AIFoundri Pte. Ltd. or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers any of that ownership to you.
12. Third-Party Services
The Services rely on third parties — for example, our payment processors, Apple's App Store, Google Play, and analytics providers. Your use of those parties' services is subject to their own terms and privacy policies, which we encourage you to read. We are not responsible for third-party services we don't control.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that on-device scanning, memory films, or any AI-assisted feature will be perfectly accurate. Nothing in the App or on the Site is veterinary, medical, or behavioral advice for your pet — always consult a qualified veterinarian for health or behavior concerns.
Nothing in this section limits any warranty or right that cannot be excluded under the law of your country of residence.
14. Limitation of Liability
To the maximum extent permitted by law, AIFoundri Pte. Ltd. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) SGD 150.
This section does not limit liability that cannot be limited or excluded under applicable law, including liability for death, personal injury, fraud, or gross negligence where the law does not allow it to be limited.
15. Indemnification
You agree to indemnify and hold AIFoundri Pte. Ltd. harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Services, your violation of these Terms or applicable law, or your infringement of a third party's rights — including claims arising from unauthorized recording of another person with the Kit.
16. Suspension & Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Services, or if required by law, with notice where reasonably possible. Sections of these Terms that by their nature should survive termination (including Sections 11, 13, 14, 15, and 19) will survive.
17. Apple & Google Play Terms
If you downloaded the App from the Apple App Store
These Terms are between you and AIFoundri Pte. Ltd. only, not Apple, and Apple is not responsible for the App or its content. The license in Section 5 is limited to use on Apple-branded devices you own or control, as permitted by the App Store's usage rules. Apple has no obligation to provide maintenance or support for the App. In the event of any failure of the App to conform to a warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection law. If a third party claims the App infringes their intellectual property rights, AIFoundri, not Apple, is solely responsible for the investigation, defense, and resolution of that claim. You represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government restricted-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, may enforce them against you.
If you downloaded the App from Google Play
These Terms are between you and AIFoundri Pte. Ltd. only, not Google. Your use of the App must also comply with Google Play's applicable terms of service.
18. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date above and, where appropriate, notify you in the App or by email. Continuing to use the Services after a change takes effect means you accept the updated Terms.
19. Governing Law & Disputes
These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles. Subject to Section 17 above, you and AIFoundri Pte. Ltd. agree to submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising from these Terms or the Services.
This section does not remove any mandatory consumer-protection right or venue you may have under the law of your own country of residence, to the extent that law requires it.
20. General
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control.
21. Contact Us
Questions about these Terms? Reach us at hello@tuckr.pet or see our Contact page.
AIFoundri Pte. Ltd. (doing business as The Daily Tuckr)
1 North Bridge Road, #18-06 High Street Centre
Singapore 179094